HENLI support can be scoped as document/remote review, factory preparation and test support, or onsite work when explicitly quoted. The written project scope controls location, duration, responsibilities, deliverables and exclusions.
Which Support Modes Are Available?
| Mode | Possible scope | Confirmation needed |
|---|---|---|
| Document/remote review | Data gate, drawings, photos/video, checklists and remote meetings | Machine identity, language/time zone, available personnel and evidence |
| Factory preparation/FAT | Configuration review, test plan, function/material checks and records | Test material, criteria, attendance and open-item process |
| Onsite support | Installation readiness, commissioning assistance, training and acceptance support | Destination, visa/travel, days, local resources, safety and written scope |
| Retrofit readiness | Existing-machine measurement, interface review and proposal | Drawings, dimensions, condition, utilities, controls and site constraints |
What Information Must Be Ready?
- Machine identity
Model, serial/project, current drawings, manuals and supplied options. - Coil/material
Grade, thickness/width, weight, ID/OD, surface and trial material. - Line/site
Downstream model, passline, feed direction, layout, foundation and access. - Utilities
Power, air, hydraulic and site connection responsibility. - Controls
I/O, modes, alarms, stop sequence and interface owner. - Acceptance
Jobs, criteria, measurement, evidence and sign-off responsibility.
What Does Installation Readiness Cover?
| Area | Readiness evidence |
|---|---|
| Receiving/identity | Packing list, damage record, nameplate, options and document revision |
| Position/foundation | Centerline, passline, level, anchors/floor and loading/service clearance |
| Utilities | Approved power/air connections and responsibility |
| Material path | Coil loading, retention, strip exit, loop/buffer and downstream alignment |
| Controls/safety | Signals, modes, guards, stop functions and risk-review actions |
How Is Commissioning Staged?
- Readiness review.Close installation, documents, guards and utilities.
- Manual/I-O checks.Verify direction, jog, expansion, arms, sensors, alarms and agreed interfaces.
- No-load functional check.Observe drive, brake, hydraulic/pneumatic response and abnormal condition.
- Material threading/trial.Use approved coil and the supplied procedure.
- Staged duty increase.Record loop, overrun, heat, vibration and downstream coordination.
- Acceptance/handover.Close criteria, exceptions, training, records and sign-off.
What Is Different About a Retrofit?
The existing machine owns the interface. A coil car, brake, sensor, VFD, arm or control upgrade requires actual center heights, floor/rail path, load/condition, circuit data, available space and safety responsibilities. Catalog compatibility is not assumed.
What Is Not Included Unless Quoted?
Typical exclusions may include unloading/rigging, foundation/civil work, local electrical/air installation, press/die/third-party PLC modification, production material, local permits/certification, complete-line safety validation, travel/visa/accommodation, local labor, consumables, unplanned repairs and production-output guarantees. The written quotation is definitive.
What Should the Service Deliverables Be?
| Deliverable | Content |
|---|---|
| Scope and responsibility matrix | Supplier, buyer and third-party tasks |
| Readiness/open-item list | Required data/actions, owner and due date |
| Test/acceptance record | Conditions, method, criterion, result, exception and disposition |
| Handover record | Documents, training, settings, spares and sign-off |
Frequently Asked Questions
Is onsite commissioning included with every decoiler?
No. Availability, destination, days, work scope and costs must be stated in the written quotation.
Can HENLI retrofit equipment from another supplier?
A review may be possible when identity, condition, drawings, measurements and interface responsibilities are available.
Does commissioning guarantee production output?
Only project-specific acceptance criteria stated in the contract can be evaluated. A generic page cannot promise output or part quality.
Related HENLI Resources
Define the Decoiler Service Scope in Writing
Send the machine identity, coil/line/site data, photos/drawings, destination, requested work and acceptance target. HENLI can confirm the available support mode and exclusions.
